Effective Date: June 20th, 2024
Welcome to Get Fully Branded! We are dedicated to helping real estate agents enhance their visibility with tailored digital and printed branding assets. We value your business and satisfaction, and we’re committed to providing high-quality products to help you succeed. Please review our Refunds and Returns Policy to understand your rights and our obligations.
1. General Policy
At Get Fully Branded, customer satisfaction is paramount. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions for refunds and returns of our digital and printed asset packages.
2. Refund Eligibility
Digital Assets: Due to the nature of digital products, we offer a limited refund policy for digital assets: – Refund requests must be made within 7 days of purchase. – Eligibility for a refund is contingent on verifying that the digital assets were not downloaded or used. – If there are any issues with the files or if the delivered product does not match the description, please contact us immediately for assistance.
Printed Assets: We strive to ensure that our printed materials meet your expectations: – Refund requests for printed assets must be made within 14 days of receipt of the product. – Refund eligibility requires that the printed assets be unused and in their original packaging. – In the event of a printing error or damage during shipping, please provide photographic evidence to support your claim.
3. How to Request a Refund
To request a refund, please follow these steps:
1. Contact Us: Send an email to info@getfullybranded.com with your order number, a detailed description of the issue, and any supporting evidence (e.g., screenshots of digital files, photos of printed assets).
2. Review Process: Our team will review your request within 3-5 business days.
3. Resolution: If approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
4. Returns of Printed Assets
If you are returning printed assets:
1. Contact Us: Notify us via email at info@getfullybranded.com with your order number and reason for the return.
2. Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
3. Return Address: We will provide you with the return address once your request is approved.
5. Non-Refundable Items
Certain items are non-refundable:
– Customized digital assets that have been downloaded or accessed.
– Printed assets that have been used or are not in the original condition.
– Items on sale or purchased with special promotions.
6. Exchanges
We do not offer exchanges for digital assets. If you receive a defective or incorrect printed item, we will replace it free of charge. Please follow the steps outlined in the “Returns of Printed Assets” section.
7. Contact Us
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
– Email: info@getfullybranded.com
– Phone:
– Mailing Address:
Thank you for choosing Get Fully Branded. We appreciate your business and look forward to helping you achieve greater visibility in your real estate endeavors.
Get Fully Branded reserves the right to modify or update this policy at any time without prior notice. Please review this policy periodically for any changes.